Refund Policy – DnA Collectables

Refund Policy

Refund Policy

Thanks for purchasing our products at DnA Collectables.

We offer a non quibble 30 day Free Return* refund system

In order to be eligible for a refund, you have to contact us within 30 days stating the issue with your product.

We will issue a Free Return Label with Royal Mail for all UK purchases. 

All purchases will need to be returned to the following address within 30 days of purchase:

DnA Collectables, 11 Ash Grove, Ramsey , Isle of Man , GB, IM83HT.

Once the item has been received we will issue the refund.

We look at each case individually as some items may not need to be returned to be eligible for the refund.

Returned payments may take 5 to 10 business days for a refund to show up on your credit card statement.

If you have initiated the contact after 30 calendar days have passed, you will not be eligible for a refund. However we will strive to assist anyway we can. 

*For outside the UK/IOM we will subsides the return shipping depending on the individual case. 

If anything is unclear or you have more questions feel free to contact our customer support team.